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| Overall Score On StateUniversity.com (about) | 45.3 |
| Total CostOn-Campus Attendance | $13,008 |
| AdmissionSuccess rate | N/A |
| Student RatioRatio of students to faculty | 47 : 1 |
| Retention(Full-Time / Part-Time) | 70% / 28% |
| EnrollmentTotal (all students) | 71,011 |
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The Kaplan University Davenport campus welcomes you to discover your potential and learn how to make the best use of it. This institute is specifically geared towards guiding students in their pursuit of a rewarding and successful career. With quality bachelor’s and associate’s degree programs and certificates that integrate general education, professional skills, and career-focused training, Kaplan University – Davenport strives to help you reach your goals.
Kaplan University – Davenport campus provides career-based courses for students interested in pursuing associate and bachelor degrees. The school is accredited by the Higher Education Learning Commission (HLC), as well as the North Central Association of Colleges and Schools (NCA).
Students can earn Associate of Applied Science degrees within the following areas of study: business administration, medical assisting, accounting, criminal justice, paralegal studies, global travel and hospitality management, medical office management, medical transcription, and computer information systems. Also offered is an Associate of Science degree in Interdisciplinary Studies.
Those seeking Bachelor of Science/Advanced Start Bachelor of Science degrees have the following major options: communication, business administration, legal studies, criminal justice, psychology, information technology, and paralegal studies. The courses in this program are designed for students willing to work at a more challenging pace to complete their degree in two years.
Certificate programs offered at Kaplan University are Pathway to Paralegal Post-Bachelor; Internet and Website Development; Information Technology Pathway; Computer Systems Technician; Global Travel & Hospitality Management; and, Office Management. In addition, Kaplan University also has a continuing education program in which students earn certificates in business and finance. Major areas of study include financial planning, risk management, project management, and executive coaching.
Kaplan University also offers online and distance learning classes for students interested in a flexible learning experience and would like to earn an associate or bachelor degree. There are nine schools of study to choose from, including: School of Criminal Justice; School of Teacher Education; School of Arts and Sciences; School of Business and Management; School of Higher Education Studies; School of Health Sciences; School of Legal Studies; School of Nursing; and, School of Information Systems and Technology.
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Kaplan University-Davenport Campus serves all students interested in obtaining associate’s and bachelor’s degrees, as well as occupational certificates. Students interested in applying must be high school graduates or hold a GED. All transcripts from high school and previous colleges or universities must be sent to the University directly. International students are encouraged to apply for admission to the University. They are required to contact an admissions representative for requirements and instructions.
Kaplan University—Davenport Campus offers students a number of financial aid options such as loans, institutional scholarships, grants, and work study programs. All students seeking financial aid must fill out a Free Application for Federal Student Aid (FAFSA). The school’s website provides descriptions of all financial aid available to qualifying students. Grants are awarded by federal and state governments, and they don’t have to be repaid.
Loans are the type of financial aid that must be repaid with interest. Federal Stafford and Federal Plus Loans are backed by the federal government, and offer low interest rates. However, students must express financial need to qualify for these loans. Alternative Loans are the private loans that allow you to borrow additional funds above your federal loan limit. These types of loans are not sponsored by the government, and usually have higher interest rates.
Alternatively, students can also participate in the work-study programs to meet their educational expenses. The institute can help the students take up full-time or part-time jobs to aid you pay for the education costs such as books, supplies, and personal expenses. The work-study program is a federal program that provides part-time employment to help you meet your financial needs. This program also gives you valuable work experience to serve your campus and community. Kaplan University also offers discounts on tuition for qualifying active military personnel, veterans, and military spouses.
| Effective as of 2010-09-21 | |
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Kaplan University-Davenport is a campus which serves a variety of students including degree-seeking students, high school graduates, international students, and working professionals. The career services department is voluntarily available to assist you with your individual career planning and also provide guidance in any of the career programs offered at the institute. The University offers individual career planning and assessment to help students craft the most effective employment search strategies. They teach you to write effective cover letters and resumes and sharpen your interviewing skills so that you can make a favorable first impression with potential employers. The career services also guide you in identifying the job openings by using local newspaper classified ads and by searching the Internet.
The ongoing career services include the professional development training and career planning resources and assistance. Even after you get a job, you may contact the school for assistance with updating or re-drafting resumes and use the resources available in the career services department.
There are many students who work on a part-time basis during school to help finance their educational costs. If you require assistance in securing a part-time employment while attending classes, then the Career Services department will make every effort to help you in your search.
There is a library on campus with many resources including periodicals, CD-ROMs, audiovisuals, and more. The main campus building is surrounded by nearby restaurants, shopping malls, and apartment complexes, giving students a plenty of choices. As the campus is situated near the highway system, the location is easily accessible to both Iowa and Illinois residents. Davenport is home to many companies and organizations, providing students many opportunities to put r education to use in the area of interest.
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The success of the Kaplan graduates has helped the institute forge close relationships with employers in the Davenport area. The school authorities know what employers are looking for and, in turn, they know what to expect from a Kaplan University graduate. From the moment you enroll at Kaplan University-Davenport, you will receive clear direction on what you need to do to attain career success.
| Surrounding community | Midsize city (inside urban area, pop. between 100,000 to 250,000) | ||||
| Total Population | 10,539 (10,460 urban / 79 rural) | ||||
| Households | 4,754 (2.22 people per house) | ||||
| Median Household Income | $39,757 | ||||
| Families | 2,624 (2.96 people per family) | ||||
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M. Umesh Kumar and his team of highly motivated writers believe in writing content that injects life into websites and blogs. When not working, Umesh loves to explore new places and try his hand at photography.
Feel free to add comments or additional information regarding Kaplan University, or discuss this school in the University Discussion Forum
about 1 year ago
wow, i think skimming though all this I saw one....maybe two positive things to say. thanks everybody, Im definately thinking twice about this one now!
over 1 year ago
Kaplan University refuses to give me my transcripts after dismissing me from their school. I have so much debt because of them it is insane. A friend has suggested that I inform my local news media as well as take them to small claims court. All I want are my transcripts. They won't even respond to my emails. Not very professional but then again they are a bunch of money hungry whores anyway.
over 1 year ago
I have three courses left, which I intend to complete over two terms. Because of an issue previously miscommunicated by financial aid, I will have to fork out the cash from my pocket to continue. I have been trying to talk with student accounts for almost a month about my upcoming payments and have been given different amounts, totals, and other details every time. I have sent emails, followed up emails with phone calls, and asked for internal staff to send emails to my contacts. Still, I sit on the phone listening to hold music trying to get some answers. I have always viewed the accounting departments at Kaplan dealing with student accounts and financial aid as lacking professionalism and accuracy. I am considering contacting the department of education, an attorney, anyone I have to to get this straight. It's numbers - pure simple numbers - there's no reason for such confusion. 2+2 will always equal four.
almost 2 years ago
I have been attending Kaplan now for three terms in which i am an online student in the IT security and computer forensics program and i am taking that as a bachelors degree. My classes are great as well as my professors. The problem i am having is finnancial aid department they are horrible and unproffessional. My wife is also attending kaplan and is having problems with finnancial aid department as well. Here is a good laugh they as in Kaplan teach ethics with business so to speak and accountability hence for us students to be accountable and proffessional with high ethics and morals but where is kaplans ethics and morals! I feel they do not care about us students at all at least my academic advisor cares but other areas of kaplan does not.
almost 2 years ago
Do NOT attend this school. As it seems, my situation is exactly like every other negative comment I have read. Egregious Financial Aid errors made have been paid for by me rather than the school holding any sort of accountability to their "trained specialist". I am seeking legal counsel to clear the most recent "mistake". After taking a second loan out for their previous term mistake and paying my balance to ZERO and confirmed with the FAO there were no other out of pocket expenses for my last term before graduation (and even checked in to make sure no errors were made mid-term). Upon completing my last courses, I went online to pay for my graduation tickets and found a 3,000 balance which grew over the course of a week to 5,000 and then $6,000. I wasn't at all surprised because they have proven themselves to be scrupulous, unethical,and disrespectful. They have no ownership or synergy between departments when it comes to student's accounts. I am a high honors student - technically graduated in June. I have fought the ENTIRE time with them and only continued because of my own tenacity and determination for the degree. I now sit, without diploma because of yet another mistake they made...must be something SOMEONE can do to stand up to this unethical business behavior...no? I wish I could recommend them...but I just can't, based off of my experience with them.
almost 2 years ago
I have been at Kaplan for a little over 2 years now. And while I must admit that the Financial Aid office does suck at returning calls, I've never had ONE SINGLE PROBLEM with these people. My adviser calls me like twice a term to see how everything is going. My money disbursements have been handled correctly. I really enjoy the Professors in my program of Criminal Justice as well.
almost 2 years ago
I just attended Kaplan for the first term. The whole term I kept getting my independent verification form sent back for corrections.. the same correction over and over. This happened 5 times. Once I completed my term I withdrew because I did not want to enroll for a second term and end up paying for it too. My student loans have not been disbursed yet and I called today and one of them has been cancelled. I have spoken to every person in financial aid and when I ask how to contact the CEO of Director they refuse to give me an answer, claiming that the problems can be solved. What do I do? I refuse to pay for this BS when I have student loans.
almost 2 years ago
I'm trying to withdraw from kaplan today, but they are telling me that before I can withdraw I need to pay like $500.00, fir i don't know what reason if i paid everything....have someone had the same problem if so what did you do....? KAPLAN SUCKS!
about 2 years ago
You should hear about their hiring process!!! I have a graduate degree in business which led me to pursue a position as a program chair for their IT program at the W. Des Moines Iowa campus. After a month of interviews and run arounds, and a powerpoint presentation, I received a voice message on my answering machine (by an assistant)telling me they were going in a different direction. How professional is that? I'm not overly concerned I didn't get the position, what I do have a problem with however is the lack of communication with me about the position status, and their overall professionalism. Some of the things they asked me in the interviews was how I would keep students in school because they are losing a high percentage of them in the IT program? I replied that it depended on the situation and the student. They replied that instead of trying to understand the situation, I needed to sell, sell, sell the program to the student and refuse their wishes. This struck me as funny but I didn't think of it any further. Now I realize the kind of atmosphere I would have been working in had I been hired. It seems they are more concerned with bringing in the money, and less about the students well-being. I'm also happy I didn't make the choice of ever going to school there. I'm not sure the degree would mean anything in the long run and I'd probably be deep in debt. I feel extremely sorry for the students that are going to enroll, and the students that are in the middle of the program. I hope anyone thinking of going to school at Kaplan or pursuing employment with them will read this message before they make a decision.
about 2 years ago
I have attended Kaplan since 2007 working on my bachelors in Criminal Justice. I really enjoyed my classes at Kaplan compared to University of Phoenix. My problems began 2 months before I was to graduate. All of a sudden I was told I needed more credit hours than the 180 shown in my degree plan and I was locked out of my classes. After many many attempts to make contact with FA and my advisor and many promises to get the block taken off I could never get into class so I was dropped and suddently owed them $4400. My financial aid and student loans should have covered this but they are telling me now that I am out of financial aid. What the heck. I should have graduated before I ran out of aid. I am in the process of contacting the Criminal Justice Program dean but having a difficult time finding a way to contact him.
over 2 years ago
Hi Everybody. I'm sorry to hear so many bad stories about Kaplan. I'm not going to put anyone's word in doubt, but I wonder if there are any success stories at all? I am a current student, and have been for 3 years. I'll be graduating late this year. So far the negative experiences with Kaplan have been caused by my own neglect and lack of seriousness. About the debt, there are lots of professionals from traditional schools that face this kind of problems. I have attended those colleges, and I have felt that people didn't care about my needs as students, instead I received stupid "City-employee" attitudes. So the problems that most of these people are facing here are not limited to Kaplan University.
over 2 years ago
Kaplan University is horrible about helping students. I am 2 terms away from graduation and the FA office out of the blue came up with a balance they say I owe. I do not owe and from my calculations after reviewing my ledger, they owe me money!!! The FA office has caused me so much stress that I went from a 4.0 GPA to a 3.25. I am transferring to Pheonix since I have heard nothing but good reviews about them. I wish I had seen all these complaints before I enrolled at Kaplan. I hope future students read these complaints before deciding to enroll in a school that sets out to rip you off.
over 2 years ago
I agree kaplan college is a big ripoff. I attended the school when it was called Technology Education college. Once sittlng down with the advisor they assured me it would only cost me out of pocket the application fee. Financial aid and grants would take care of everything. I filled out the papers, signed my name, and started classes. The fact that I would not have any other out of pocket expenses was very important because I didn't and wouldn't have any extra money because i was loosing my job. Again I was assured it would only cost application fee. Paperwork was signed by myself and their representative stating such, well 11 months into my studies i was pulled out of class and infomed if I didn't come up with the monies needed I could not go back to class. I spoke to everyone and anyone in the front office but no one would help me resolve my issues, they just wanted the money. Fortunately, i graduated with a 3.67 gpa but now because I have not taken care of the balance (which is stll disputable) i can't get a copy of my transcripts or my diploma. i've completed all courses paid everything except maybe 4 thousand. I guess my feelings are I've done everything and still I don't have the associates degree on paper to further my career.RIPOFF--RIPOFF-RIPOFF. SHAME ON YOU
over 2 years ago
KAPLAN IS GOING TO PAY FOR MESSING UP STUDENT'S LIVES. That school is a complete ripoff. They are scam artist, they don't care about the student education they just care about how much money you can give them. I have purpose in my life to seek the Lord for he will fight my battles for me. I am also praying for other students because it is not right that this school is allowed to make potential and current students think that they can better their lives through receiving an education at Kaplan only to have it snatch away. I have an enormous debt to pay the government, and for what? Nothing, because I have received nothing from kaplan but DEBT. That is a university that definitely needs to be shut down.
over 2 years ago
I attended Kaplan 2 years ago, I was a self paying student (no student loans) and they got me really good. I had to stop taking classes due to an emergency family situation. I paid for the semester that I took and thought that I was done...I enrolled in another college, University of Phoenix, and requested my transcripts. Kaplan would not release my transcripts because I supposedly owed 252.00...I was sent to a collections agency and my credit report was affected, and I was never contacted about this so called amount of money that I owed....In order to get my transcripts I had to pay the 252.00 (I had 50 credits). I paid the money on 10/12/09, and they still will not send my transcripts to my current college. THIS SCHOOL IS A TOTAL RIP OFF.....DO NOT ATTEND THIS COLLEGE!!!!!!!!!!!!!! I would recommend anyone to attend the Univeristy of Phoenix...they are wonderful people w/ constant counselor support. I was speaking w/ my counselor at least 2-3 days the first week just ensure that I was comfortable with my current classes. I now speak w/ my counselor at least once a week. If I call or email him, he returns my calls the same day!!!!
almost 3 years ago
I attended Kaplan about a year ago. When I enrolled my student advisor told me I would have a lot of extra money left over from my loans that would cover all my books,it wasn't true. So, I had to withdrawal from the school because I couldn't afford all the books I needed. Plus they wouldn't work with me on my schedule. Anyways long story short, I finsished the term I was on and then filled out some papers saying I wasn't coming back. Then a couple months later I get a bill in the mail from them saying I owe $570.00 for a drop out fee...? I emailed them back asking them why, I got no response. They sent me to collections and the bill went up to $700.00...I don't understand this whole drop out fee, I never dropped out and plus if I did I have student loans that I'm paying off so I shouldn't have to pay the college anything.
about 3 years ago
OK, now listen, I was in Kaplan Universities Medical Transcription program...well I started taking the pre-algebra class and found out for me it was too difficult to accomplish on-line, this was a personal issue....they said there was a math center but they were never there when I needed them. I understand what everybody means about the advisors and all that. I allways had difficulty getting a hold of anybody. The email for financial aid was allways non-functional, seems you would need to monitor something like that. But, the bottom line, we all knew it was expensive, what got me...why lie and tell me I need to go to school for Medical Transcription when anybody can do it just by taking the test to get the certifications. So, I switched to my local community college as Medical Administration as a AA transfer degree.
about 3 years ago
Yes Kaplan university is a total scam they charged me way too much for my tuition i dropped out the second term planning on going somewhere else they told that wa totally fine to do as long as i started back school within 6 months well after 2 months i have a bill for 6000 dollars and do not know what to do about it.i can't reach anybody at the financial aid office either and when i did they were sooooo rude sooo rude and no help whatsoever.
over 3 years ago
I attended Kaplan for approx. 4 terms back in the summer of 2005/2006, and I must say that it was a very enjoyable and rewarding experience! However, I did leave Kaplan in summer of 2006 to attend Troy University-eCampus (Home of the Trojans) for two reasons…significantly lower tuition cost, and the fact that T.U. is the largest traditional (brick-and-mortar) university in the state of Alabama. My transfer from Kaplan to Troy was very smooth one. In March ’09, I will be graduating from Troy with a BS in Social Science. After which, I plan to continue my education by going to grad school at Troy for [less] the cost of a bachelors degree from Kaplan. I consider myself very lucky to have found such a good school like Troy – with its relatively cheap tuition and it’s well deserved reputation/status among the many traditional brick-mortar schools. CHEERS
over 3 years ago
I have been attending Kaplan since Feb 2007, This July I found myself in a place where I had to take a leave of absence. My advisor said I couldnt take a leave of absence because I was one day into the term. They had to withdraw me temporarly. I withdrew with 40 credits that I earned in Networking plus 15 in a trasfer credit. Just recently when I had re-enrolled back at kaplan, I noticed they had dropped me 10 credits, starting me out with 30 instead of the 40 I dropped with. They said they changed the curriculm and I the classes I had previously taken are no longer valid. That was over 3 grand worth of money spent for nothing. This is a way to make me take more classes at my expense. Today I talked to the registers office and as usual no response from my accidemic advisor either. They took the previous transfer credit away from me that they gave me when I started Kaplan plus took 10 additional credits away from me that I earned with a 4.0 I might add at Kaplan. I had not changed degree plans so I should of started with the same number of credits I ended up with. Today I filed a complaint with the Department of Education to look into fraud. They advised me if anyone is having problems with Kaplan to file a complaint so they can investigate the school. Also what my student aid says I have in pell grants, dont match up with what Kaplan has given me. I have asked about that in full but get no response. I want a full investigation into fraudulant student aid allagations against Kaplan. This is a school that lies and deciets its way into thousands of dollars of students loans and at whose expense, ours.
over 3 years ago
I've been attending Kaplan University for about 2 1/2 years now and am just about to graduate. I love the school and have had no major problems. The minor problems I have encountered with Kaplan are really typical of any University and certainly not worse than the traditional community or medical college that I had previously attended up north. My academic advisor has called me at least twice a term to follow up and my academic advisors have been great. The Financial Aide department has been prompt and has assured that I have received every bit of financial aide due to me. When you call for help, you do have to be persistent with them, and I don't mean calling and leaving a simple message and sitting back to wait for the return call. If you don't get through or don't hear back you need to follow up. I have never called the school in 2/12 years and received no response, so honestly I am not sure how people could go months upon months with no response unless the individual just sat back and didn’t follow up. In regards to tuition, when you apply to the school you sign a payment arrangement with them and from what I recall, you are actually asked to fill in what you can afford each month in the event the loans you receive don't cover your entire tuition. I placed in $100 a month and actually have had to pay this amount once because my subsidized & unsubsidized loans in addition to my Citiassist loans covered it all. Mind you I have received no pell grants or anything, apparently I make to much, so I will owe the entire balance in student loans once I graduate. TUITION & BALANCES: When tuition goes up at Kaplan, you are notified by email prior to the term and it has not gone up more than $40 a credit hour since I have been there in 2 1/2 yrs. In addition to the emails you receive a statement via email reminding you to check your student account and you have access to your student account in the student interface where you login to your classes which shows you your balance and what is owed. So if you go 3 months before graduation not knowing what balance is on your account or what the tuition is, then you’ve ignored your reminder emails and the tuition notification emails. WITHDRAWAL & REFUND POLICY: This policy is located on page 19& 27 of your student catalog. You are required to speak with the Bursar’s Office and Financial Aide when it comes to withdrawing from the university. PROMISSORY NOTE is also referred to as a note payable in accounting, is a contract where one party (the maker or issuer) makes an unconditional promise in writing to pay a sum of money to the other (the payee), either at a fixed or determinable future time or on demand of the payee, under specific terms. Why would anyone think that a document securing your student loan for thousands of dollars is an optional document? Do you not sign a contract when you buy a house or a car? This is a required document to SECURE your student loan, it isn’t optional. COST OF LIVING LOANS: are not FASA or government backed loans they are private loans and based on your credit history that you must apply for individually. If you receive a student subsidized or unsubsidized loans from Citibank, they are for tuition and fees and they don’t cover the whole tuition costs at Kaplan. My entire experience at Kaplan has been wonderful. My sister is also attending the university with no problems and loves it. I find considering that you are going to classes in the luxury of your own home and not traveling, that the tuition at Kaplan is fair and certainly better than the hours of travel, costs of gas and wear and tear on my car. Besides, I have compared Kaplan’s tuition with other private schools and they are comparable. You cannot compare private schools tuition with the tuition of a state school. State schools are funded by the government so; obviously their tuition can be much lower when compared to a private school that relies on tuition from their students to keep the doors open. So if you want lower tuition then attend a state school and not a private one. In addition, private schools are not required to accept federal financial aide nor do they have to accept a certain amount of it. If you attend a state school with lower tuition, your tuition will be covered, yet if you attend a private school like Kaplan where the tuition is higher, you will need to come out of pocket for the remaining tuition balance or find a supplemental loan like I did through Citiassist, which is easy to qualify for. Finally, No pun intended. But…Word of advice: Forget about a class action lawsuit. Kaplan University is owned by The Washington Post Company. They earned revenues exceeding 2 billion dollars and have increased millions in 2008 already. A goliath company and I am most certain that a simple class action lawsuit for failure to follow school policies and following through is not going to shake this corporation one bit. Had there been a case, an attorney would have jumped on it already and I certainly don’t foresee any attorney wanting to risk a loss on this company. They have had 1 class action lawsuit against Kaplan, an allegation of antitrust violation and the findings were no wrongdoing. So you’re wasting your time when you could be doing other constructive things with your time to resolve your issues with Kaplan.
over 3 years ago
First, allow me to say that the gentleman that says he is a Criminal Justice Major, Ken Streetman, is a former Admissions Advisor for Kaplan University. I know this because I too worked for Kaplan. Most of you are right about the environment at Kaplan. You are merely an enrollment to many advisors, and not a human being. There is very little empathy and it comes from upper management. The desire to bring in enrollments and increase revenue is overwhelming at times. I say to you students, this is a great product, but the problems with the system, unfortunately don't make it worth the hassle. By the way, tuition is going up again by 5%. Second time in less than 10 months. check the record!
over 3 years ago
I am a graduate of Kaplan University (2007) and had so many problems that there is not enough room here to delve into each one specifically. The two major issues I had were in regard to advisors and financials. I had no less than 5 advisors during my 3 years with Kaplan - they would promote, leave, or transfer and each time it would take months for the new advisor to catch up with the new set of students they had acquired (at which time they would then leave as well and the process started over again). I was enrolled in the accelerated BS program and needed very little, if any, assistance - but when I did I did not want to make numerous phone calls or send a dozen emails in an attempt to get a response. I paid cash for tuition and 3 months prior to graduation received a letter in the mail advising me that I owed Kaplan $10,000.00 in past tuition dues -- that I would not only NOT graduate in 3 months time, but would not be allowed to complete my final course if I did not pay the back dues (along with the current monthly dues)! After numerous phone calls I finally found out that the school had raised their tuition 7 months prior and had failed to advise me of the increase .... and had failed to mention the fact that my monthly payments during that time were short. When graduation time neared they finally spoke up -- of course attempting to come up with $12,000 on the spot (past and present dues) was a BIT difficult. I was able to pay the tuition dues, but was very disappointed with the school - their failure to communicate suddenly and inconveniently became my problem and they were not willing to budge an inch ... pay or no degree as it is your responsibility to know what the current tuition dues are at all times. Those were the major issues I faced with Kaplan, but there were other problems as well which is why I chose to pursue my Masters degree at another institution. I also do not recommend Kaplan to anyone I know who is seeking a degree. -Tracy
over 3 years ago
I DESPISE Kaplan! I have gotten the same runaround that many of you have gotten. I withdrew after 3 weeks of my first class because it was such a miserable experience. I am so angry and bitter over this experience that I could spit! They are dunning me now for my balance (I was a cash pay student). I tried to respond to an email from them at studentaccounts@kaplan.edu but I got a response saying it couldn't be delivered because it "failed permanently". These people are total scam artists! I am now enrolled in the University of Phoenix and enjoying it. It is the antithesis of Kaplan.
almost 4 years ago
Withdrawl is a word they avoid!!! They did the same thing to me. My academic advisor tried to give me the run around and leave me registered for a semester that she registered me for... I assumed I was withdrawn before the deadline and it turns out I wasn't... Now I am going back and forth with students accounts as they want me to pay for her negligence to drop me. NO WAY... Who can we go to?
almost 4 years ago
I am a real person, but I don't want Kaplan University seeing that I posted this information. I attend Kaplan and graduated in February 2008 with a Bachelor Degree in Information Services. 6 weeks from graduation, I received a letter saying that I owed them $12,000. SAY WHAT? I called and called. Got people in Student Accounts who didn't care as to why I owed the money but that I better pay the money. Contacted Financial Aid since I had student loans and was told I was covered, but to no avail. Finally, I sent a letter to the Vice President of Financial Aid and the CEO of Kaplan University. My amount was cut in 1/2, it was explained that my student loan was raturned due to an error on their staffs part back in 2007, and now I have a bill to pay. Well, they won't release my degree until I pay my $6,800 bill. I am terribly disappointed due to the fact that I have been with them for 5 years and highly recommended them. I will not be returning for my Masters and no longer recommend them. Forget the lawsuit. Go to the CEO of Kaplan and go to the MEDIA.
almost 4 years ago
i am having pretty much the same problem. I called my advisor and told them i was withdrawing. they told me to not access anything online for 21 days and i would be withdrawn...thats what i did. Next thing i know i get a bill from kaplan for $973.00...i looked at my citibank student loans and it says the disbursement was cancelled and returned to them. i withdrew before the term started. this is all a bunch of BS! do NOT go to this school!!!!!!!!!!!!!!!!!!!!
almost 4 years ago
Although I have enjoyed my educational experience at Kaplan University I recently had to take a break due to a medical issue. I contacted my advisor Shushma and left a message letting her know that I would need a break. She convinced me to get back online and discuss this with my instructor. What I did not know is that by doing so I would be charged for the class. I contacted Shushma again and let her know that I would need to take a leave of absence and she said I would need to speak with a financial aid rep first. After leaving numerous voice messages for the Financial Aid rep with no response I could no longer spend all day chasing them down. I finally received an email requiring me to take a financial aid exit exam. So I went online and the site was not secure and I was instructed not to enter any personal information and not to continue on the site. I again called the FA department and left a message to let them know that I could not access this website. Again, no return call. I was contacted by Kaplan a few months later stating that I would need to start up my classes or they would need to drop me from the school. Oh I was also told the first time I called that I could not take a break for any reason and that I would be dropped at that time. Now all of a sudden I haven't been dropped and I need to enroll in the next term to stop from a drop status. When I inquired about returning to school they told me I would have to settle my account with them which was $800.00. Where did this come from? When I inquired about the charges I was told that because my student advisor requested that I contact my teacher they used that as the last day of attendance and I was then over my 7 day grace period. At this point I have left several emails and voice messages for Clodzie a student accounts team leader and have received no call backs. In addition I was told that they had no phone number for the Dean of the Business school but would I like to leave a message for a manager. I left a voice message for Anne Marie explaining in detail my frustration with Kaplan University and the lack of return calls and poor instructions from my student advisor which apparently has cost me money. I have yet to receive a return call from her. My next step is to contact the higher learning commission - the organization that provides Kaplan with their accredidation and make a formal complaint. I would suggest that anyone else that has this issue contact the higher learning commission at 800-621-7440. I am really concerned that I am taking business and ethics courses from a college that acts so unethically. I am so frustrated at this point but I am still not clear what my options are. I understand that they are a for-profit organization but I would think that this would be even more reason for them to take student issues seriously and respond in a timely manner. I was also told that I could file a grievance with their grievance committe but I can't even get this information. I have worked for a for-profit college in the past and at times I do understand that students have complaints and some of them are unrealistic. All I want is a return phone call so I can handle this issue and I can't even get that. I consider this incredibly disrespectful and inconsiderate. As I stated before I really did enjoy my education and have no complaints about that aspect. I would caution anyone who is considering Kaplan to investigate further their business practices.
almost 4 years ago
I am withdrawing from Kaplan Immediately, as they buble and have sent me 3 different student award letters. Every time I called the financial aid department, they transfered me, just to have the phone ring and ring. And when I tried to get an explanation as to why they are charging me $200 and something a month, when I have 3 loans taken out, the 3rd one the school took out in my name without ever once telling me, mind you, and if a pell grant and 3 loans doest cover the $10,425 tuition fee for just 6 months, which it does, (I added up all the figures) and they still expect me to say that much a month they are crazy. So I called my student advisor today, who also had to fix numerous problems the financial aid department caused, and told her of the situation and she said she is skipping her chain of command and taking this issue straight to her director. She said that people in the financial aid department like the ones I've been dealing with give them all bad names and that it is totally unacceptable. I told them I just want to be withdrawn immediately and if not, I will take legal action. They are a scam, they just want more and more money, while the classes are so easy, it doesn't even seem like it's college.
almost 4 years ago
I have been a Kaplan Student for 3 years. I am studying criminal justice and have never had a single issue with the university. I am called often by my admissions advisor and have not even needed to call the financial aid department for anything while going to school. I turn in my documents early though, and follow up with the departments when they call me. I love the school and will happily graduate this year with my Bachelors degree!
almost 4 years ago
ANYONE WHO WANTS TO GET TOGETHER AND FILE A CLASS ACTION SUIT AGAINST KAPLAN UNIVERSITY ONLINE IN DAVENPORT,IA PLEASE EMAIL ME BACK ASAP AT ASHLIE16@MATH.COM I AM CURRENTLY EMROLLED AND HAVE BEEN FOR LIKE 2MTHS AND I AM HAVING SERIOUS PROBLEMS WITH THIS SCHOOL!
about 4 years ago
I have had the same problems with Kaplan. I cancelled the disbursement to the school becuase of the bumbling they have done processing my withdrawl.I called at the end of the April 8 2008 term and spoke with academic advising. I was given an appointment with Breanna Reader my advisor for the next day at 10 am est. The appointment was not kept. I received a message on m y home answering machine 1 week later asking me to contact her. I could not get in touch with her. I finally recieved a call on April 21 and we went over why I was withdrawing. I was then informed that I needed to speak to the senior advisor about the withdraw and an appointment was set up for the next day at 10:30 am. again it was not kept. I received an email from the senior advisor about setting up another appointment to go over the questions I had already answered. I am planning on attending another university and had the academics manager form that schol on the line with me and we tried to go over the senoir advisors head to her manager. We reached the manager and she informed us we had to go through the senior advisor first , even though the manager actually handles the withdraw. I emailed the senior advisor and put into wrting why I was withdrawing, I received a response stating that the information was passed along to the manager and would be processed in 24 hours. I waited 2 days and received no response. The registrars office informed me I am still active as they submitted the withdraw to be effective at the end of the June term. This affects my financial aid and my ability to start at the new University in May. Being concerned that they have receive monies from my lending institution I called them and cancelled the disbursement, to ensure they did not get or keep the money. I have a sneaky suspicion that I will be getting billed for a term I have not attended and was locked out of on the 8th of April. This school gives you the run around. I am waiting now to see what they will pull next. We should all get together and file a class action suit to prevent this from happening to others, and so that those that have been ripped off can recoup the money they have lost.
about 4 years ago
I have been enrolled at Kaplan University as a cash pay student. I have no scholarships and no financial aid. I make cash payments and they record them. Yet the accounting department has created two accounts for me that doubled my tuition cost by almost $30,000. I have contacted the financial office many times to have this issue resolved. According to the financial office assistants I owe no money but I keep receiving bills. Also my online balance reflects a staggering amount with payments due yet according to the finance office I owe nothing. Since my situation seems simple enough but the financial office still manages to make mistakes with my account I decided that I was not getting my money's worth so I decided to drop out of school. I called to let an academic advisor know that I wish to withdraw. He informed me that I need to talk to my own academic advisor, S. C., who I was never able to get a hold of for unknown reasons. I set up an appointment to talk to Ms. C. on Friday after 6:00 pm Central Time. I spent the whole evening waiting for the phone call and no one has gotten back to me. Ms. C. called me next week around Wednesday with no apologies or explanations as to why my appointment was not kept. She also sent me an email letting me know who I have to contact in order to withdraw from this school. I have followed her directions precisely and let her know that all the steps were completed. She then informed me that I had to do an exit interview with a senior advisor and set up an appointment on Monday at 6:00 pm Central Time. This appointment was never kept. I contacted Ms. C. again and informed her that I was getting very frustrated and she did apologize and promised to get back to me. That was the last time I spoke with her. I called again last week and was informed that Ms. C. was not available to take the call but I should make an appointment with her. I made a third appointment on Friday at 3:00 pm and informed the person setting up the appointment that I would be at work. I gave specific instructions that I needed to be contacted at my job and left a phone number. Ms. C. called me at home and left a message even though I made sure to leave my work number. She also had my cell that she could call and would have been able to reach me. I have sent her an email that I was very frustrated and disappointed with the way I am being treated. Thought this ordeal I kept informing Ms. C. that I planned to finish the current term since I paid almost $2000.00 for it. I have copies of all the emails including the one informing her in writing that I planned to finish this term. I have not heard from Ms. C. so I called the academic advisor and spoke with another person letting her know of the trouble so far. She has been very helpful and I informed her that I planned to finish this term since I already paid for it and was half way through earning 100% in class so far. Today I tried to log into my class since I have an assignment due this week to work on it but found out that my account has been blocked. I called academic advising and talked to a lady who informed me that I was dropped from the class and that I need to contact my academic advisor, Ms. C., to be reinstated, who is not here on the weekends. So I have been charged almost $2000.00 for a class that I was forced out of for no reason but someone's incompetence and now I cannot get a hold of anyone who could help me access my class. No one is willing to help me and I cannot get a hold of Ms. C. either. I am told that I need to set up an appointment with her but according to my previous experience she is not likely to keep this appointment. I have copies of all the email correspondences.
about 4 years ago
I recently sign up for the Interdiscplinary program and they keep complaining about signing a Promisary Note for Federal Student Loan. I called the local goverment and they say its totaly optional.
about 4 years ago
Kaplan Sucks. They are a big rip off!!!!! They are a big rip off. They answer your calls only because they want you to enroll but after the get you in. There is NO answer!!! That's not what you call a good business.
over 4 years ago
I graduated from Kaplan. They messed up my ledger card and tried to charge me twice for several classes. My cost of living loan was delayed 8 months because they said my SSN wasn't on the application. I faxed it several times showing IT DID NOT EVEN ASK FOR AN SSN. I called the financial aid office once and asked for my "officer" who I heard tell the person who answered to tell me she wasn't in and "I don't feel like dealing with this issue today." I complained to various people, yet nothing improved. However, the classes are good and I learned quite a bit.
over 4 years ago
I am a current Kaplan University student, enrolled in the RN-BSN program. I had one advisor, and she got promoted. The admissions advisor, who was so gung-ho about me prior to admission, doesn't even know who I am now. I am in a horrible statistics class, and no one will listen to me. No complaints are dealt with. They don't want me to withdraw. I am applying for admission to Walden University, because I am so very unhappy with Kaplan.
almost 5 years ago
Watch out for Kaplan! They are "money suckers!" They state that they will help place students for employment at the end of their program- well, it depends on the program you enter. They have no idea what is going on for the Medical Transcription Program at Kaplan, Davenport, Iowa! Job Fairs are great when they have people offering jobs for a position you are schooling or nonetheless, any plain job that a person could apply for from a newspaper!KAPLAN, GET WITH ALL OF THE PROGRAMS YOU HAVE TO OFFER!!
almost 5 years ago
Kaplan doesn't want to send me my diaploma!!! I have paid my student account to 0, completed all my required classes, nobody will answer the phone or return my calls. I graduated last year, 2006, and paid my account off over 4 months ago, yet no one will tell me when I can expect my diaploma. This school was a hugh waste of money and time. DONT ATTEND KAPLAN!!!
almost 5 years ago
I am on medical leave from my studies at Kaplan University. I have been enrolled since 2004. If you need living expense loan to complete your education-BE CAREFUL with Kaplan! I don't know what they are doing with my money-but it is not coming to me. I have been working with MANY individuals at Kaplan since DECEMBER 2006 as to WHERE my living expense loan distributions are. I am being charged interest by Citibank-who distributed the funds to Kaplan ON TIME-however, Kaplan has YET to send me the funds for the terms I attended. I have had this issue on other occassions. DO NOT CHOOSE KAPLAN if you need to apply for any type of Financial Aid!
almost 5 years ago
I am having the same problem. I have been bounced from person to person trying to drop this class and I have gotten no results. I was even sent to the student complaints department and got no response from them either.
almost 5 years ago
I am an online student with Kaplan University. I have been happily enrolled with them for 2 years now, since November of 2005. I have not had any problems. The financial aid is all handled very professionally and I am always able to get someone on the phone. I love this school!
about 5 years ago
I am a former Kaplan University student. When I first signed up I had an advisor who the was fired for not meeting his quota or something related. I the was assigned to someone else. At that time I unable to attend my class. I then called my adviser to drop the class prior to the the start date. I had left messages which were unanswered until one or two weeks after class started. He then persuaded me in to completing one more week to see if I still wanted to drop it. I then called him back and didn't hear from him after a month to late. Now I have a bill that is in collections for the amount of $3300.00 plus. Why do I have this bill when I had Financial aid and Citibank student loans? What is going on! I call the university no one answers the phone after several rings then your call gets transfers from Chicago to California and your question is still unanswered. I would like someone to take care of this matter promptly. This financial injustice is affecting my academic career.
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I think it is so horrible and unfair that so many of you are getting the run around from the financial aid department. Thank you so, so, so much for the information. I had thought about enrolling in the nursing program about a year ago, but changed my mind because something just didn't feel right: I just wanted general information and the admissions people just kept calling and sending me mail. I always wondered why they were so persistent and anxious for me to enroll. I see why; they are money hungry. I wish everyone success in getting there transcripts and financial aid matters settled. I'm so glad a researched things further before enrolling. Thanks again!